· Have you ever experienced difficulty communicating with a business? Yes, I was ordering a roll of vinyl to wrap my car in. They kept saying it’s in back stock it will be back in stock within 1 week. Which took about 2 and half weeks almost way longer than the give time. · Does social media make it easier to get noticed or get your problem solved? I do strongly believe that is true. For one example in the text book Likeable Social Media states complaints can easily be made public. That is when a company listens more carefully than ever and responds with more empathy. If you have a bad experience at a local coffee shop that is well known and they give you the order wrong. There is a way to email or get in contact with someone and they will be able to help you out. If they are losing a valuable customer they are more likely to respond by apologizing and willing to give you so...
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