· Have you ever experienced difficulty communicating with a business? Yes, I was ordering a roll of vinyl to wrap my car in. They kept saying it’s in back stock it will be back in stock within 1 week. Which took about 2 and half weeks almost way longer than the give time. · Does social media make it easier to get noticed or get your problem solved? I do strongly believe that is true. For one example in the text book Likeable Social Media states complaints can easily be made public. That is when a company listens more carefully than ever and responds with more empathy. If you have a bad experience at a local coffee shop that is well known and they give you the order wrong. There is a way to email or get in contact with someone and they will be able to help you out. If they are losing a valuable customer they are more likely to respond by apologizing and willing to give you so...
If I would look into the newsletter process I would add short videos of myself working on vehicles. Once they see I’m showing a small clip they will possibly click and subscribe. This will work since they are more likely to be engaged with the video and will then give it a like or subscribe to the channel. Another idea would be contests and prize giveaways. My business will interact more with the customer by showing them on how they can win free stuff or at least win a discount. First I would put a newsletter that displays 3 categories after a customer has subscribed to all 3 of my social media links. They will be able to choose between certain prizes or even a good discount for a future service. I can create newsletter events with friends that can invite anyone and will do a gathering where I can raffle prizes for a purchase of a ticket. As everyone is entertained by one another I’ll have a small booth set up with promotional services I have and show a booklet of all services ...
Room for Improvement- Social Media World This class taught me a lot over this semester by getting my ideas going for new and upcoming promotions. It helped me start an offer on Facebook and spread it to other social media sites. It was really interesting because I got a customer to actually get the service for that specific offer. He was a customer that had messaged me on Instagram but never got to set a day and time. Then he actually saw my offer on Facebook when it was an actual assignment for this class. I did get creative and it helped me get him to be a paying customer. I was introduced to new ideas and how they are limitless. Google business has many resources you can use to keep track of work. This course showed me how google analytics works and all the functions it has. This is a great tool for business owners in being able to track down whose viewing, how many people are viewing, and their reactions to your posts. It goes more into depth depending on what you’re ...
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